The interviews are held annually in mainland China and Hong Kong
- both major markets for INTO. They enable parents of current
students to have one-to-one meetings with senior INTO staff from
the UK and USA, and discuss their children's academic progress and
other general issues.
Centre Directors, Programme Managers and other key centre staff
from INTO UEA, Manchester, Exeter, Newcastle, City, OSU and USF all
participated in this year's interviews. Individually they met
parents for 30-minute sessions, in which they shared reports and
videos about students' progress and discussed their grades, study
plans and university prospects in detail. Parents were able to ask
questions and voice concerns, and senior bilingual staff from the
INTO Regional Offices were on hand to interpret.
Liz Munro, INTO Academic and Operations Director, said: "The
visits by academic staff to meet parents have become a major event
on the academic calendar. Staff welcome the opportunity to meet
parents and to discuss the progress of the students. We know well
that the involvement and support of parents is vital in helping
students succeed in meeting their academic goals."
Kevin Conroy, Centre Director at INTO Newcastle, said the trip
allowed him to "provide direct feedback to parents, discuss
students' progress and deal with any queries and concerns." He
added: "We are also doing something that no other education
provider does in China. I believe it has amazing reputational
value, establishing powerful, close contacts with families and
agents. It also helps our centres in terms of academic improvement
and marketing, offering invaluable feedback and first-hand market
intelligence."
Martin Halsall, Director of the INTO London Centre, said: 'I
think the trips act as a motivator for students, as it is quite
clear that a true reflection of the situation regarding a student's
stay in London and their performance in the classroom is not always
being communicated to those at home!... I met several parents who
were concerned about their son or daughter for various reasons, and
yet left the interview feeling far more relaxed and comfortable
with the situation which I was able to describe to them."
As well as being good for parents and students, the meetings
also enable centre representatives from the UK and US to develop a
deeper understanding of the concerns of students and their
families. Val Owen, Course Coordinator on the International
Foundation Programme (Humanities) at INTO Manchester said: "It was
very reassuring for some of these parents to meet someone who
actually teaches their sons or daughters... I was able to give them
an academic report and update on their progress and answer any
questions they might have had on attendance or university
choices."
She added: "The parents I met were exactly as I would have been
had I sent my children half way round the world. Many were anxious
to know that their children were happy and were being fed well,
aside from the academic element."
The trip was also useful in informing Centre representatives
more about regional market requirements. Val Owen, who met a number
of agents during the trip to answer questions about NCUK university
progression, said: "Seeing the tremendous efforts that the China
team go to to recruit students and keep agents up-to-date with the
fast-changing developments was incredibly worthwhile. To see how
hard they work, the amount of time they give up, and the enthusiasm
they have was immensely gratifying."
INTO's regional staff were also able to learn more about
the workings and requirements of UK and US Centres, which will feed
back into better agent training and student
counselling. Daniel Yuen, Regional Director for China, Hong
Kong and Macau, and coordinator of the Parent Interviews, said:
"All INTO Regional Office staff in China benefit from the visit.
They learn in detail about the Centres by interpreting for UK and
US participants, which feeds back into improved agent training and
student counselling. Conversely, overseas colleagues also benefit,
by seeing how Regional Office staff work, by visiting partner
agents, and by meeting students' parents and understanding their
concerns. The Parent Interviews has no commercial intent, but in
reality, parents and agents see so much value in the annual event
that they naturally recommend new students to INTO."
Above: Tim Hanmer from INTO UEA in a parent
interview.